Did a reservation. Got a confirmation but not follow mail for online check-in. Tried to resolve it by calling the service line (american number) and was on hold for about 30 minutes. This is not a toll free number so I have a phone bill exploding.The customer care did not resolve the issue and I had to fall back on local assistance.Very bad experience.I have sent several mails with a complaint and they do not reply.Is this how they earn money. I would like to warn you how the operate.Quick money, deceiving rates and no communication.