Guestreservations

1.1
1.1 from 328 Reviews and Ratings
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I thought I was on the actual hotel’s

I thought I was on the actual hotel’s booking site. They offered lower prices for the non-refundable rates. Website was deceptive in pricing with hidden fees. Booking site was on a timer that seemed to have automatically booked my reservation after I had in put my credit card info. I was still in the middle of calculating the total price that didn’t match the lower none refundable rate when the site automatically booked the reservation. I never received a email confirmation number and the phone number on website is automated. I had to select the option like I was going to book a reservation in order to speak to live agent. Beware of this site. The rates are not as stated. My non-refundable rate was $389 per night which ended up being $618 per night after hidden fees. Called my credit card company to put a stop on charges but they told me to work it out with Guest Reservations.

1
Date of experience: Dec 21, 2024

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