Went to book a hotel in Newcastle for this weekend as a suprise. However the payment is pending and customer service is no help. No confirmation number or customer support apart from a god awful automated answering service which is useless. No email provided to contact them directly. First and last time using this service. Update. After finally getting through to someone which was a nightmare. I have received my booking confirmation. Once on the phone they were helpful however was trying to sort it for half an hour.
