When I made the reservation, I believed I was booking directly with the hotel. Only after receiving the confirmation did I realize that this was a third-party booking through Guest Reservations.I have serious concerns regarding: 1. Misleading Booking Interface – The site closely resembles an official hotel website, and there was no clear indication during the booking process that I was using a third-party service. 2. Undisclosed Charges – The confirmation shows over €150 in taxes and services, which were not transparently disclosed before I confirmed the booking. 3. Non-Cancellation Policy – I was not made sufficiently aware of the “no cancellation” policy before booking. This was only apparent in the confirmation notice, after payment had already been processed.Given these issues, I am requesting a full refund or, at minimum, I believe this is a reasonable request under the circumstances and hope that Guest Reservations will resolve this fairly.I heard back from Guest Reservations with a case number and an indication that my case would be reviewed in 7 days. This is incredibly disappointing and unsatisfactory. They processed my reservation very speedily but cannot attend to my concerns with the same care. Very poor customer service.
