I had an incredibly frustrating experience with Guest Reservation. I booked a hotel through their platform for $300, only to discover they had secretly added a $100 fee on top — that’s a 33% markup, which was not clearly disclosed upfront. Completely unacceptable.Worse yet, when I cancelled well before the advertised deadline, which clearly stated I was eligible for a full refund, they unfairly retained $40 from my payment. I followed all the rules and cancelled in time, but they still kept a portion of my money without justification.Their refund policy is misleading, and their business practices are deceptive. I strongly advise others to stay away from Guest Reservation. There are plenty of legitimate booking platforms out there.
