I am writing this review to strongly warn you against using Guest Reservations. My experience with this platform has been nothing short of appalling, and I urge everyone to book directly with the hotel instead.I made a booking through Guest Reservations in good faith, expecting a professional service and not aware it was not related to the hotel directly but a 3rd party that seemed to offer better pricing but late in the process added ridiculous extra fees, for adding no value at all. What I got was an overpriced and completely useless middleman. They charged exorbitant fees for absolutely no added value—no customer service, no flexibility, and no real support. I later realized the same hotel was much cheaper to book directly.When I contacted them about the unreasonable fees, I was given a generic and irrelevant response about their agreements with hotels and taxes—things that have nothing to do with me as a customer. Their only offer was to refund a pathetic 10% (a few euros) on a €90 booking. Completely unacceptable.To make matters worse, they never addressed the core issue: why am I paying inflated prices for a service that offers literally nothing in return?This company operates on misleading practices popping up while I as customer am under the impression I still booking directly with a lower offered fee. This I would describe as bordering on fraudulent. They try to appear like the hotel’s own booking site but are in fact a third-party service offering worse rates and no help.So, do yourself a favor: Always book directly with the hotel. Guest Reservations is an expensive mistake that I will never make again. I hope this review helps others avoid the same trap.
