My 82 year old dad recently bought a 24 plate Nissan from Glyn Hopkin Stamford Hill. He brike down last Tuesday 13/08/24 due to a faulty fuel pump and was towed back to the dealer who could not give him a courtesy car so he has been without a car for the past 9 days. My dad uses the car for his partner who has a disability so it is important for him to have the use of a vehicle. Glyn Hopkin have nopt been in contact with my dad at all and did not inform him that under the Nissan warranty he could have hired a courtesy car and Nissan would have reimbursed him. When I mentioned this to the staff at Glyn Hopkin they said they were under no obligation to inform customers of this because the warranty is with Nissan. I am under noobligation to help a little old lady if she fell over in the street but as a decent human being I would do so and I would think that an authorised Nissan dealership would want to help their customers especially the vulnerable ones. I have now had to raise this issue with Nissan directly who have told me that it will take 2 days for a case worker to get back to me so that will now be a total of 11 days my dad has been without a car or had any answers at all from either Glyn Hopkin or Nissan. Absolutely disgusting after sales service.
