I ordered a lavender bush from Gardening Express which arrived in a completely lifeless, brown, and clearly dead condition. I planted it the same day hoping it might recover, but it was beyond saving from the outset.I contacted their customer support multiple times with detailed photos and a polite request for a replacement or refund a?? all of which were ignored. I even followed up with a formal complaint referencing the Consumer Rights Act, which also went unanswered.Ita??s now been well over a week with no communication, no resolution, and no acknowledgment of any kind.This level of customer service is unacceptable a?? especially when plants are guaranteed to arrive in a??excellent condition.a? Based on my experience, I cannot recommend Gardening Express and would advise others to consider more reputable suppliers like Crocus or Sarah Raven.
