Terrible. Late delivery, no follow up, poor communication, unhelpful customer service. The details: I placed an order 26th May. Delivery guidelines are 5-10 days. 10 days later (6 June) I received an automated a??dona??t worry ita??s cominga?? mail. Nothing came, no further message, so eleven days later (17 June) I submitted a query form (you cannot call, only submit a form). No response. On the 25th June I resubmitted a query form asking a??why no communicationa?. Two days later I received a reply. a??Sorry youa??ve experienced a problema?. At least they said a??sorrya?. They explained my package was running late, they were busy and then told me that if I a??submit multiple queries they go to the bottom of the list and are marked as spama??. I dona??t regard a follow up eight days after a a??no replya?? as a??spama??, this is an unhelpful response to put it mildly. The plants arrived 30th June. Four were in good shape, one dead. Ia??ll chalk that up as an experience, unsubscribe and never use them again. I suggest you do the same.
