I ordered a package worth over a ?50 on the third of June and reading their delivery promises I expected a little wait. Checking my account a week later the order was being processed. On the 16th June I checked again and the order was still in progress so I sent an email to question the time. No response. On the 19th June not having had a response and the order saying pending tracking I again sent an email on the 23rd cancelling the order and requesting a refund, Again no response. Patience exhausted I composed a letter to MR Bonnett on the same day. I have yet to receive a response from him or his representative. If this is an example of how they treat customers then they should be appalled. Never mind one starI would give them zero