Purchased a ?60 in plants from GE on 27th April. 25th May they arrived (despite their website claim 3 - 5 working days). Most were in good condition, wrapped, potted etc. However, the pair of red standard rose trees (a ?9.99) and a weeping rose tree (19.99) were not potted, nor "in the green" or ready to bloom as indicated on their website!The bare rose weeping tree had broken stems and in a sorry state and not sure it will totally recover.One of the standard rose trees arrived as a bare stick! The other had some leaves on it. 5 - 10 leaves to be pedantic.I contacted this company the day after the items arrived and I was asked to take images and send pictures of the labels attached to the plant pots. 1. The rose trees came wrapped in clingfilm type wrap with a little dried out soil and did not have pots or labels. 2. There was no packing slip in the packaging either! I sent the images and a fortnight later I contacted gardening express again, having heard nothing! I was then asked to perform a bark test. I did. I sent off the images of the 3 trees and their respective bark tests. One clearly very dead since the day it arrived!No reply!Emailed again, and again and again. No replies!Requested a replacement. No reply. Contacting consumer affairs and exercising my rights under the consumer affairs act 2015.Also contacting my credit card company to start a section 75 claim to get my money refunded. If you value your time, money and sanity, avoid this company at all costs.
