I ordered a rose on 6 June for a funeral. It is now over 3 weeks since they took payment and no rose has been delivered. I have emailed the "friendly team" at customer services 3 times and still no response. My order is still saying tracking pending and the funeral will have taken place. Distressing and embarrassing. Absolutely appalling service. I have used Garden Express in the past with no problems. However, reading recent reviews it seems that things are going badly wrong with this company so I would advise caution before using them. There is no way to cancel the order for a refund even though nothing appears to have been dispatched and no way to contact them other than via the website where no one seems to be monitoring messages. Nothing Express about it. I won't be using them again.
