Damaged, skinny, limp poor quality plant. Contacted them immediately to advise them of the significant damage and to request for a full refund. Also asked how to return the damaged item back to them. Initially, I received an automated response saying that they would be in touch. Alas, more time went by with no further action, so I had to chase again. Finally got a response stating that I would need to arrange a courier to collect the damaged plant and also pay for the return. I responded by telling them that I was not going to pay and arrange for a courier as this was their responsibility not mine! Once again they are ignoring my messages. 3 weeks later I still have not received my refund and I still have a limp, spindly damaged plant awaiting their response. I am now going to escalate this with a professional body. I will NEVER use this company again and I do not recommend.
