I have always found garden express have a good all round service. Albeit, the last 2 deliveries were not really up to par. I ordered 2 patio roses. When they eventually arrived one was perfect, the other not so good. We nurtured it but alas couldn't revive it. I am hoping that when the new season starts, it will have a come back, i am not holding my breadth, Generally garden express is excellent and have not wish to complain over one item lost.