My wife ordered a replacement strap for for her FitBit after a quick google search, what arrived was a chinese copy that looked similar but would not lock firmly in place to stay secure. I then found agartland and ordered a Genuine replacement which had not arrived as to me in Spain as estimated. No worries for Andy who then dispatched another to my UK address in Edinburgh which a pal who was about to visit then brought with him to Spain. Great service and customer care until my needs had been met. Highly recommend Fitstraps.co.ukGraeme Dunn, Benalmadena, Spain