I really rate this company highly, Andy in particular!The watch strap I received was not quite as the description on the website. I emailed to let them know I wasn't happy and wanted to send the item back. Andy replied to me quickly and dealt with my complaint really kindly. Despite me not being happy with the product that I had received, the way Andy dealt with my complaint gave me great faith in the company and I would definitely use them them again based on this great customer service.Many thanks again!