I ordered a new strap for my Fitbit. The first one didn'???t arrive (probably a mistake by the carrier), so I sent an email and Andy immediately despatched a second one with no hesitation. Communications were helpful and friendly and I was kept informed throughout. I now have my new watch strap which arrived within the expected timeframe and it'???s really good quality. I love it. This is my second order with Fitstraps and will definitely order again. Thank you so much.