Terrible product. The Fitbit Luxe straps did not fit the watch - just fell off. The returns process is a farce. I sent back as outlined on the site. Andy (the owner) denies receiving them and on sending proof of postage three times I was sent three identical emails (a bot?) saying he'???d refer case to a '???royal mail account manager'??? that clearly doesn'???t exist as no follow up from the company nor correspondence to say what happens next. This is obviously a company selling sub standard products that will avoid refunds on returns by repeated fobbing off and then radio silence.
