Fitstraps

3.3
3.3 from 802 Reviews and Ratings
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Terrible product don'???t expect refund

Terrible product. The Fitbit Luxe straps did not fit the watch - just fell off. The returns process is a farce. I sent back as outlined on the site. Andy (the owner) denies receiving them and on sending proof of postage three times I was sent three identical emails (a bot?) saying he'???d refer case to a '???royal mail account manager'??? that clearly doesn'???t exist as no follow up from the company nor correspondence to say what happens next. This is obviously a company selling sub standard products that will avoid refunds on returns by repeated fobbing off and then radio silence.

1
Date of experience: Sep 25, 2024

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