I placed an order for 2 straps. But when I removed my old strap from my Fitbit the Fitbit broke. Once the new straps arrived, I didn'???t open them up, I sent them straight back for a refund as I no longer needed them. I payed for recorded delivery and I haven'???t received my refund. I have sent numerous emails and have not had any response.Do not use this company!!!!There is no way of contacting them and they are not to be trusted.