What a nightmare experience. Usually Evri are no problem but this time it has had us demented. Our parcel was due before we went on holiday but as it never arrived we knew we had to put alternative measures in place. I can see from previous responses to negative feedback that a contact phone number is given by the Evri reviewer .That may be all well and good but the number is about as good as the chat box. I have been bamboozled with AI and led round and round the same garden path for over 3 days repeating the same instructions to change delivery address. I did receive a personal email from a member of your team, however this turned out to be as useless as the AI chat box. The person I was communicating with asked me my problem and I said I wanted to redirect the parcel to my son’s house. After more than a day delay. The same person replied to say sorry the parcel hasn’t been delivered on time but was there anything else they could do for me but this was after a further24 hour wait. I replied stating that the initial issue of redirecting to my sons still hasn’t been addressed and I repeated the same information. A day later I got pretty much the same response as the first email reply with no resolution to the issue. As it worked out, Evri did not address the redirection issue and sent me a photograph of the parcel sitting on our patio with us away on holiday. Trying to contact them is not easy in the slightest and to raise a complaint is just as bad hence me talking to this method to raise my complaint. No doubt I’ll get all the waffle the previous customers on this forum have been served up. What a let down after doing so well with us for years. By the way, I have no complaints at all with the delivery driver who dropped the parcel off other than Evri delivery information states there will be 3 attempts at delivering the parcel should no one be at home. Although this was left on the first attempt. The entire incompetence lies with the customer service team.
