Everything! First could not find us, then said it was bigger than was thought so would have to find a suitable courier, a few days later you said it was lost, then a couple of days later you still couldn't find it. I then cancelled it with Amazon who gave me a refund when I explained the situation. Yesterday, even though I had informed you I had cancelled the order, I had an email to say if you find it they would send it to me if it is found! I can't say how annoying and frustrating it has been.