The so - called experts are most of what the problems are . They have been patronising and misleading, and at times showed no effort to even listen as they in their own words said, they represent Currys. They told me that after Currys have persuaded the person to buy and got the payment for the goods, and as soon as the customer walks out the door, that they will no longer accept calls from them. They have said that it was ok that, when selling insurance policy, it is ok NOT to mention that the manufacturer has a 5-year warranty already included. Personally I think that information was relevant in order to make an informed choice. I have also been told that the customer service operatives are there to serve the needs of Currys. I personally thought that they were there to represent the customer. The clue is in the name. I tried to explain to customer services, which was difficult as the accent difference I found difficult to understand, that to some people their TV is a life line. I work in a security capacity and when I go to work I act professionally. I leave all emotions at the door when I go into work. In work, I'm not Gordon anymore. I'm Gordon the professional security officer. And I'm good at my job. However, when I go home, I no longer have my wife and kids with me, I feel anxiety, depression and isolation. For Currys to assume there is a one size fits all solution to customer services I feel is wrong. What about the elderly to which, their TV is their only connection to the outside world. I do understand that there are people who would seek to gain something from a situation. With me it is just having the ability to use a product that belongs to me. A product that it is reasonable to still be in working order after 11 months. And it would be great if customer service acknowledged that. I was taught in a previous job with a professional, reliable and ethical company, That customers make all our pay days possible, without customers we can all go home as our cars , mortgages and holidays are no more. I was also taught the merits of testimonial advertising and wish the people at Currys showed that they grasped it too. At one point, one of the members of the so-called customer services said that if my TV was under a year old, that I had an option to request they I got a replacement. He said they would email Currys at Coatbridge and inform them of this. Of course, when I got to the store, surprise they hadn't sent that email. Another falsehood and another false dawn. Either the very young boy, who may or may not have been the manager did get that email, or it was never sent. In each of my discussions, there was two words I heard a lot. One was "assume" and the other one was Sorry to hear that (but with no effort to help , understand, or even listen,)In my past teachings, this is not what customer care, ethics, professionalism is. Then today, I was told I would be called by a guy from complaints department and he called around 11:00 today(23/06/25) and at last I thought I'd engaged in conversation with a man who listened, reasoned and understood the principles. He then said he would look into my particular case and would call me back later today. He also said he finished at 4pm and would call back before he finished. I did get a phone call in that timescale but the man who called back was NOT the same guy I had spoken to earlier. And this guy I could barely understand as he didn't speak my accent. I could maybe understand around a 20% of what he was saying. I have looked through all manuscripts and messages from various media streams from over the last fortnight. And this now needs addressed at the earliest possible opportunity.
