I ordered online a product for click and collect which was supposed to be same day collection from Norwich store. After waiting hours for a confirmation email, it was supposed to be ready in under an hour, I went to the store anyway. There was no apology from staff who said my order wasn’t even on their system yet. Why???? Al they did was kept saying I should have waited for an email. I told them I was displeased and to cancel my order. They said they would but obviously they didn’t as 3 days later I received an email to say my “ same day collection” item, what a joke, was in store now ready for my collection. I then had to go through the procedure of cancelling the order. I am still waiting for my refund. I am not happy at all 😡
