Popped in the day before my purchase to look at laptops, printers, and antivirus items, spoke to a guy named Navjot, who was very helpful, explained everything I asked him and more. Came back the next day, and saw Navjot again, told him was going to upgrade laptop from the one I looked at, and again he was very helpful, and put my order together for us. He explained how to register the antivirus and cloud software, when we were ready to do so. A lovely guy to deal with.
