I ordered a hoodie bundle and was extremely disappointed with what I received. The hoodie arrived with a large hole on the side (hope I could attach the photo)!!! And the overall quality did not match the expectations set by their advertisements. The material is overly thick, making the hoodie uncomfortable and difficult to put on and take off.When I requested a refund, they refused and tried to force me to accept their store credit instead. Their customer service is only available via email. They completely stopped responding when the issue was still unresolved. The store doesn’t have an address or a phone number, which is suspicious! Later on, I saw other reviews and comments online about the company controlling their online reviews. This was a frustrating and disappointing experience. Be cautious before ordering from them! - the products don’t look like their ads and marketing on social media, and their service is unreliable. I would not recommend them at all!
