I have ordered multiple hoodies from comfrt and until I had an issue requiring customer service I would have given it a 5 star review. The customer service is AWFUL! If you have an issue, forget about ever hearing back from anyone or getting it resolved correctly. They do not give refunds, which I knew before purchasing, that is not my issue. (However, I definitely recommend reading the return policy carefully before purchasing). While I do feel the quality is very good, once washed they fade a good bit. I purchased a pastel blue hoodie, not the sweatpants. I wore the hoodie a couple times (washed them and hung to dry, I never put it in the dryer) and decided I would later get the matching sweatpants. When the sweatpants came, they are not even close to the same color any longer. So I really wouldn't wear them together unless the pants fade after washing. I also received a hoodie that was clearly damaged in transit (packaging was cut open and there was a large dirt stain on the hoodie). I reached out multiple times to customer service. Originally they wrote back asking for pictures which I sent immediately. I have not heard back. I have followed up and started an exchange online....which they have to approve. I cannot send it back until they approve. I have heard nothing. Lastly, I accidently ordered a pair of sweat pants in the wrong size. I reached out to customer service asking them to send something else instead. They responded and said they would do it. However, instead of canceling/replacing the sweatpants they canceled another preorder (camo hoodie) that I ordered a month or two back. AND I still received the wrong pants and I received the replacement. I reached out to them multiple times on this issue and of course have not heard anything back. I would reorder the camo hoodie that they canceled, but there is no way I would give this company anymore of my money. I will never order from here again. I don't care if the quality is good. There are great quality hoodies with many other stores that ALSO have great customer service. I would much rather spend my money with a trusted company that will help when there is a problem. I wouldn't recommend spending your money at comfrt.
