I have been a loyal customer, purchasing over 47 items for myself and my family, and have actively supported your brand. I have always appreciated the quality of your clothing, but unfortunately, your customer service has consistently fallen short.I recently received my order just three days ago, only to find that two pairs of pants were the wrong size. However, when I reached out for an exchange, I was repeatedly told that my order exceeded the 30-day return window. This is unacceptable, as the order was a pre-order and was only delivered now. Despite explaining this, I was met with automated responses and rigid adherence to policies that fail to consider individual circumstances.Rather than facilitating a simple exchange, I am being forced into accepting a gift card—an option I have previously experienced and found frustrating. A straightforward resolution would be to allow me to return the incorrect items and receive the correct size. Instead, I have been met with a dismissive, repetitive response that clearly prioritizes policy over customer satisfaction.Due to this experience, I will no longer support your brand, nor will I recommend it to my audience. Instead of dealing with this unnecessary hassle, I will donate the incorrect items elsewhere. It is disappointing to see a company with such great products fall short when it comes to valuing loyal customers.I strongly urge you to reconsider how you handle customer concerns, as this kind of service is what drives customers away.
