I was concerned about an order I placed and couldn't track. Really thought I got scammed! Reached out to customer service and was quite impressed. Brooke, the Comfort Agent that answered my email was concerned, diligent and responsive. We went back and forth but she didn't give up. She was able to locate my order and put my mind at ease. Today it is rare to get such amazing customer service. If my clothes are half as good as customer service I can't lose!!