Trustworthy customer service in the materials they use are excellent quality. Know that it is much larger than you might expect... The hoodie is very soft I got the ZIP down Dusty blue, that is a bit more gray than Blue but okay. Very soft and I will use it after exercise but my medium size on 5 ft 7 frame looks like I'm wearing a man's Large.So overall I'm very happy, they produced a good product I just would have ordered small size if they knew they were this oversized and big 🤨🤗