It's is clear that they're either using an AI bot as their customer service reps, or their staff are absolutely incompetent. One agent told me a gift card was reissued to my email address and then in the body of the SAME email, asked for my email address so that they could issue a gift card. Aside from that, when I send an email about one order, they reply to a completely unrelated order, without resolution. However the most significant and nefarious thing that they do is flagrantly disabling customers from being able to return their items during the 7-day refund period so that they're forced to accept & use store credit instead. It was blatantly obvious during my returns: per their own return policy, returns completed within 7 days of receipt are eligible for a refund through original payment. I received my order at the end of March & within 3 days started the return process. Their return portal completed the return, but never issued a return label or QR code. After ONE MONTH of trying to get a hold of their customer service, they told me "just try again." Zero effort to resolve the problem. Of course the portal wouldn't even let me try again because it had already completed my return the first time. I emailed them back & that also took a while for a response. Ultimately, I had to use their return address and pay for shipping myself because they couldn't provide a simple QR code. Then once THEY RECEIVED my order, as confirmed by USPS shipping, they wouldn't issue a refund. After 1.5 weeks from when they had my return in their hands did they issue a gift card because of course the 7 day refund period expired. Experiences like this are common across social media and the internet. It's disgusting. I'd like the shipping amount refunded to me, but I know that'll never happen.
