My kids LOVE this brand! Do as a treat I used the ‘pre-order’ option (saves a few bucks)! When the time was due to start looking for my package I reached out for a status update (on Sunday), not expecting it but to my surprise almost an immediate response from Brooke! And WOW soooo pleasant on top of that! I wish she could be customer service for every dealer I worked with she would make my day/world so much brighter!!! Customer Servixe (I know first hand) is a hard job thank you for doing it right!!! Oh and the product IS very nice!!!