I had some questions about their shipping procedures. I received the "give us 1-3 days to respond" auto-email. 21 minutes later, I get another email from Brooke, answering my questions! As for the product, it is thicker than normal sweatshirts which is good, but not as heavy as I was hoping for. Still great though. I'm impressed with the stitching and overall construction of the material. Of course, it is soft and comfortable. Great overall experience and will be buying again.