Visited the ladies at Yates Lodge today to help facilitate a crafting afternoon. Jo the manager as always was polite, friendly, helpful not only with me but also the residents. The building is well cared for and always welcoming and Jo has a wealth of knowledge and experience meaning she is well placed here and that she actually cares about what she does. Its a pleasure to visit a site so geared up around the residents and i can see from thier interactions that Jo is highly thought of by them.