We took my mum, 89, for a flat viewing at Beatrice Lodge, Sittingbourne. Beatrice Lodge itself is a very nice retirement home, clean and well maintained with a very active programme of events and entertainment for the residents, but what made the viewing experience excellent was the lodge manager, Estie, who really could not have been more helpful and enthusiastic. I was very surprised to discover that Estie has only been there for 18 months, as she is very invested and is really working hard to make Beatrice Lodge work for all its residents. Estie demonstrates how much one person can bring to a role.
