I have been a British Gas customer previously & tbh had no issues, howeverI moved home in February (stayed with BG). Thankfully I took photos of my end meter reads, submitted these and knew I was due a credit. It took endless phonecalls and wasted time on chats having to repeat the situation each time & not being able to speak to the same advisor. By April I submitted a complaint to which it is now July and all I have is an automated weekly email stating they are looking into the issue, you can’t reply to the email nor can you speak to the complaints department. I am also awaiting call backs from managers that haven’t arrived as you can’t be put through to them either.In May I did finally speak to a competent advisor who returned my credit refund of nearly ?300. They said the issue had been that the new occupiers had submitted a different opening read to their supplier. Bear in mind I had dated photos and I was on a smart meter giving BG daily readings I don’t see why that should have affected me. If I owed them ?300 I’m sure I’d have letters through my door!A few days ago I asked for a copy of their complaints procedure as I feel 10 weeks is a joke. So all in all if nothing goes wrong great but if you need help the customer service is awful
