I am very satisfied with the whole set up process both online as well as the additional support offered to me over the phone and via email from the Customer Service Team.I found the layout of the website easy to navigate (without my support) and as a result, I actually found the confident to chose the right membership and join there and then. I found the process of uploading my a??eligibility documenta?? very straightforward and received an immediate confirmation email, followed by an a??eligibility document approveda?? email just days later. I did experience some initial teething problems with the app as I mistakenly logged in twice and creating two accounts linked to my email login. I called Customer Service and this was immediately rectified whilst I was on the phone. The Customer Service representative stayed on the phone to ensure that I was comfortable and confident booking in my chosen activities. As stated in my previous communication, I actually attended the new venue prior to joining and was given a tour by another wonderful member of staff. In addition, I am impressed with the a??Social Enterprisea?? aspect and I enjoyed reading about the history and vision and values behind Better UK. This is something I would like to explore further in due course once I have started to access the facilities on a regular basis.I had previously joined Better UK at a different venue and accessed most of the facilities including the many fitness classes on offer. I made huge improvements to my overall physical health and wellbeing and even encouraged my friend to join. Thanks again for all the help and support. Kind RegardsA.S.
