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4.1
4.1 from 456 Reviews and Ratings
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Dr Safaa Ismail
Unhappy very bad experience

After 11 years member at TQDJC , Very bad experience not recommended to join . It has changed to a profitable parking business on private gym land instead of being free parking for members all over uk branches . unheard of parking charges PCN issued for members at any gym parking to use the centre , only ( The Queen Diamond Jubilee Centre) Rugby . The parking compony got my mobile and out of date address from the gym record which the only place has the out of date address since joined 11 years ago. To my disappointment never received or aware of any PCN issued against me till a text message sent to my mobile 8 th May 2025 , then asked to email it . To my shocking surprise the Gemini parking company at the gym use out of date address on PCN dated September 2024 , this house been sold March 2024 ( over a year ago ) but still on my gym record.The DVLA has updated with new address on March 2024 ( over a year ago ) but has not my mobile number . In UK parking company or anyone has to get court order to access my mobile number details, i am a doctor and my number has kept private at my request from the mobile provider It is a shame the instructors who running the classes at the centre are exceptional amazing , However , The office staff are worse ever to deal with , they are sending car registration to the Gemini parking compony to issue PCN treating members as stranger parking on the gym , unheard of. For my disappointment, the manger of this branch offered to remove or cancel one PCN as a good gesture not all to be cancelled as breaching UK GDPR using out of date address and my mobile from the gym record . Very unhappy , will escalates to the proper channel if this matter hasna??t been resolved

1
Date of experience: Apr 30, 2025

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