I've been a loyal member of Better Gym at Reading Palmer Park since it was revamped, but this recent experience has been incredibly frustrating. Out of nowhere, my membership was cancelled a?? with no explanation whatsoever. When I contacted customer service, they couldn't tell me why it happened or offer any real help. Now, I'm being told I have to rejoin, but the new membership cost is significantly higher than what I was paying before. It feels like long-time members are being penalized for no reason. Extremely disappointed with the lack of accountability and poor communication. Not the kind of treatment you'd expect from a company that claims to care about its members.
