Me and 2 friends booked a girls spa day online with the thermal spa and some treatments each. When we got to the spa the receptionist told us that 2 of our treatments were to be done at 9am and one person would go to the thermal spa alone which is not what we had planned. She said that the therapists were very busy and we can't have our treatments at the same time and after our treatments we should use the thermal spa which would have just washed all the product off. Unfortunately during my de-stress massage all I could think about was the mess up. After the treatment we then waited in the reception for our friend to have her treatement :( The receptionist recommended that we come back another day to have out thermal spa and out friends could get 1hour with us at a new date. When we returned on our new date we was greeted by the lovely Teesha she was accommodating, kind and very professional and is the reason why I am giving the 4 stars if we hadn't experienced the mess up at the beginning and felt very stressed (which isn't how you should feel as you enter a spa) then it would be 5 stars for the treatments, facilities and the lovley Teesha
