Review of Linley & Simpson
As a landlord, I expect efficient communication between my tenants, myself, and the letting agent. I was pleased with Preston Baker's service, but the lettings department was taken over by Linley and Simpson. Now, even just a couple of months in, I already feel a world of difference. Communication is very haphazard; I get a lot of automated emails, unsure whether or not I'll get a reply if I have a query. Once I do get hold of someone, conversation might be sustained for a few emails, but after a while there is no follow-up after I've requested them to get something done. I'm left in the lurch and I'm sure many others are too. Money is charged and checks are carried out without prior notification or reports as follow-up. Tenancy renewals are left up in the air for weeks. Communication about new lettings agreements with Linley and Simpson themselves fizzle out after a few emails.I hope Linley and Simpson will take these comments into consideration and maybe look into restructuring their lettings department. It seems very chaotic and doesn't offer the professionalism landlords and tenants expect.
