Review of Linley & Simpson
Keep away from this agency. Since reporting the boiler issue on September 27, 2024, I have faced nothing but delays and unhelpful responses. Despite multiple follow-ups, the letting agency has shown a lack of urgency, treating my situation with indifference. I was informed that I was on a waiting list for repairs, yet no clear timeline was provided. I have been told to contact the contacting technician by ourselves by the person who in-charge our case in city branch. After contacting IPS directly, I managed to get a technician who reset the boiler, only for it to fail again within hours. Subsequent appointments were either rescheduled or resulted in further complications, including a pump replacement that did not resolve the issue. All the above I did my own, L&S Leeds City Branch didn't involve any. On October 10, I again reached out to the letting agency, and despite their assurances, I received the same unhelpful response as before. Even after classifying the situation as an emergency, the agency continued to ignore my requests, and no any compensation due to the caused. I have sent a couple email to the property manager have gone unanswered, and I have had to escalate my concerns by contacting the area branch manager and even the CEO of L&S but no respond or acknowledgement yet. It is not possible to early terminate the contract and get back your upfront even though they can not provide a warm and comfort home for you. The tenancy agreement only protect the Landlord and agency to earn you money. It is unacceptable to experience such poor service and communication during an urgent issue like this. I would strongly advise potential tenants to consider other letting agencies that protect your tenant welfare and timely response. Go for it if you want to waste your time and money. Enjoy you lovely winter without a boiler.
