Review of Ur
Don't be put off by the First offerI sent them an iphone 12 in immaculate condition phone stayed in a case for the duration of the contract still had the original stickers on the offer original was ?177 they then gave me an offer of ?50 .due to scratches and battery life. No scratches on phone and the battery is 3 years old .2nd I hone Samsung galaxy s21 FE again phone stayed in its case for 3 years no damage to it still with original stickers on it . Was offered ?118 and when they received it offered me ?40.50I wasn't happy with this offer and I spoke to an amazing lady called Lucy discussed the decision and I told her of my disappointment. She reviewed the phones and the reports admittedly we couldn't get a better price on the iPhone due to face recognition not working. However they did get closer on the samsung . Im now a happy customer.Thank you Lucy for following up and ensuring a better customer experience.
