Review of Glynhopkin
AVOID these clowns - Glyn Hopkin and Nissan UKI just cancelled a ?42.5k order a few days ago with Glyn Hopkins Nissan Bedford branch, after the worst customer service from the sales person, whom was rude. My complaint to his manager was given short shrift and I was then ignored for weeks. I escalated again, via the Glyn Hopkin website after 3 weeks, and it only allows you to continue if you select the branch you have an issue with, meaning that the complaint goes to the branch you are complaining about. I wrote to Nissan UK, and did not get a response. The assistant dealership manager on the MG side, filling in, thought it best to deny my complaint, saying they had known the salesman for 18 months and he wouldn't have meant it like that. Thanks for nothing.I was told to go back to the person who had ignored me and that I should be positive, as the assistant manager was going on holiday in 2 days. I said that was untenable for me, and I would not deal with him. I then wrote to the assistant manager offering two solutions: one that they transfer the entire order to another dealership outside of the Glyn Hopkin group, or, reduce the upfront price by ?1,500.However, immediately after sending the offer I felt sick to my stomach that I would have to continue with this dealership and the AWFUL customer service of Nissan UK, who did not respond to my complaint at all. Within 10 minutes of sending that offer I wrote back apologising and stated I could not stomach anything further at all, and to cancel the order. This was to the assistant manager. Guess who responded - the chap I wouldn't deal with, whom had ignored me for a month, and he seemed very happy to confirm the cancellation of the order. I had also written very personal health related information to the Assistant Manager, whom just sent it back to the person I was complaining about without my permission. Completely inappropriate. Despite waiting for the opportunity for the car on the Motability programme for 2 years, and waiting for the order process on top of that, and desperately needing the vehicle I chose, I cannot pay people whom are disrespectful and rude, not at all genuine, and they appear to prefer to lose a customer and make a detractor instead of simply being polite and servicing the after sale relationship. It was, however, acknowledged by the assistant manager that it had been poor. Still, they then show you exactly how much they do not care about your or your custom. Nissan UK, here on Trustpilot, have 83% of all respondents giving them a 1 star review. Read them, there is no support from them at all when things go wrong, leaving dealers like Glyn Hopkin to offer an equally low customer experience in the sales and service pathway, without fear of recourse from Nissan. Glyn Hopkin's reviews are equally poor when you read them, and if you are thinking of putting your money with either, buckle up and you won't enjoy the ride. Spend your hard-earned money elsewhere. Oh, and Paul Sozzi - Experience Director on the Glyn Hopkin board - why do you have so much time to thank those giving you a positive review, and you simply offer an email address to the bad reviews. Do you not have a duty as a director under the Companies Act 2006 to ensure that the profits and reputation of the company are safeguarded by your deeds and not ruined by them! You made 10 million between 2018 and 2022, despite covid, and despite treating customers like rubbish. Well done - do the other board members also overlook the obvious issues? Did you pull out of Cambridge (whilst nearly every other company is investing there) because the Cambridge people would not accept your BS? The people of Bedford and the South-East of England should not have to deal with it, either! Finally, after waiting since December, the car was finally somewhere in the UK and almost here; but the customer relations and service are so bad that I just can't invest in and look down at that Nissan badge knowing I will be on my own if something goes wrong.
