Review of Sitelock
I seem to have the same issues many others have had with this company.I had issues with malware/hacking on my websites back in early 2017. My hosting was done with Go Daddy. They recommended SiteLock to clean everything and install firewalls. I've had nothing but issues since being with SiteLock the past 2 years. I contacted them over a dozen times in two years regarding malware and firewalls not being up. I found out the firewall were not configured when I'd get malware problems which happened 5 separate times in 2017 and 2 times in 2018. When going through emails it showed I never got what I paid for. I've spent over $2,000 with SiteLock for firewalls that weren't configured on all 5 of my websites. I've wasted SO MUCH time going back and forth with this company fixing issues that should've never been an issue if firewalls were set up.What's more infuriating is I asked one of their consultants last week to help me, but said he couldn't and wanted to sell me MORE firewall protection and didn't tell me everything was not set up correctly. He wanted me to pay an EXTRA $250 a month for something I should've had 2 years ago!I think they're running a scam. HOW could it be that these firewalls were not configured 5 times and then tell me they are when in fact they're not? It seems like they create problems so their customers will buy more from them when in fact they are either not doing their job or taking off the firewalls so there are issues and customers need to pay more to have it 'fixed'. I spoke with their former partner Go Daddy, about SiteLock’s services. They told me they had issues the way SiteLock does business. Go Daddy was able to put firewalls all my websites and cleaned off all the malware that SiteLock wanted to charge me for, for less money and no cost to me to clean the site.I spoke with 3 people today at SiteLock telling me it was not their fault my firewalls were not up. Imagine that?! It's their product, but not their fault.
