Review of Bonline
I am writing to express my deep dissatisfaction with the recent transition process, despite clearly outlining my requirements during my conversation with your agent. I specifically requested:A smooth transition from the previous provider.An engineer to be on-site to assist with the Wi-Fi setup.No disruption to our business operations, and to be notified prior to switching both internet and telephone services.Delivery of all necessary hardware before the switch.Unfortunately, none of these conditions were met.The internet service was switched without any prior notice.Our telephone line has been down since Friday, and we only became aware of this through a council email, informing us that they were unable to reach us.The handset we have already paid for has not been released, with the excuse that we must wait an additional 24 to 48 hours.I emphasized to your agent multiple times that this is a care home, where uninterrupted communication is absolutely essential. We receive critical calls from doctors, nurses, councils, and next of kin '??? this disruption has put our operations and residents at serious risk.Despite the urgency, I was told today that I would receive an email within 24 to 48 hours explaining what happened '??? instead of taking immediate steps to restore our phone line.This response is unacceptable. I urge you to treat this matter with the seriousness it deserves and take immediate action to restore our services and prevent further risk to our residents.
