Review of Sitelock
Honestly unbelievable assistance from the support team! I have never experienced such top notch customer service from any other company and I am extremely picky. Ethan was the most helpful representative I have ever spoken to. All of the Techs and Reps for that matter! I have talked to customer service and technical support teams for GoDaddy, for Bluehost, and for several other companies that I work with and let's say NO comparison. I called in another time with a different concern and happened to get Ethan again and everyone in my home jumped up and was smiling that we had the tech pro on the phone! Honestly that is not a lie. I'm depending on SiteLock to protect all of my websites and client sites as well. I wanted to personally thank Ethan for such a great experience. He remains calm even when you're panicking. His attitude is always pleasant and he is extremely efficient and effective in what he does. I honestly think he should be in some higher capacity with the company considering the fact that he knows how to code and everything else. Bluehost Turned me away from a concern that I had regarding some issues with my site being open to hackers. They actually told me that they were googling the answer and sending me the document in which I freaked out!! When I called in to SiteLock Ethan was so helpful while I was panicking that he figured out how to protect my site and if that isn't going above and beyond I don't know what it is. I can sleep at night now knowing that my sites are protected and that my clients are happy.
