Mark Damon

Reviews

Review of Thomann

Total lack of customer support and understanding.

I've spent a great deal of money through Thomann over the years. I recently had a major issue with a piece of equipment. and reached out to them for help. An urgent issue requiring co-operation and understanding. Instead, Thomann decided to hide behind their warranty policy and have refused to assist me, leaving me with a broken product and broken trust. I would urge anyone to buy elsewhere. Once Thomann have your hard earned cash, in the event of an issue, they just abandon you..

1
Date of experience: Oct 21, 2024

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