Review of Glynhopkin
APPALLING AFTER SALES/CUSTOMER SERVICEAnything I have needed done since purchasing my MG ZS in 2022 has been a totally incompetent, unacceptable service. Today my experience has again been unacceptable. Having broken down on Friday 10/05/24 with a clutch problem I was recovered home. Unable to contact Glyn Hopkin on Friday or Saturday I spoke to someone this morning as part of the 7 year warranty. I was advised they could book it in for 30/05/24 to have a look and assess it and it would be most likely be wear and tear and not covered by warranty, 19000 miles and 2yrs old!! I advised I had arranged recovery from my home today to recover the car to the Waltham Abbey branch. Just had a call from the branch to advise they have received my car and it would be at least a week before they can look at it. As a disabled driver this greatly impacts on my daily life. During a previous service I had to wait weeks for them to obtain a part and the service itself took in excess of 6hrs although I had been advised two hours. Such a shame as I loved the car but would never buy another MG solely due to the after service and care I have received.
