Lisa Don Francesco

Reviews

Review of Ur

Was made a provisional offer of ?258

Edit - after speaking to them was offered ?160. I said I would accept ?180 and was told I needed to be put through to another department who said the most they could give me is ?145. I have asked for my phone to be returned to me. Joke of a company and a waste of my time.Was made a provisional offer of ?258 for my IPhone 12 Pro. When I sent the phone to them I then received a revised offer of ?70! We found the battery health is 77% and has been charged 1272 times. It is recommended that we need to replace the battery if it is below 85% health or has more than 500 charge cycles.The battery is in service mode.The screen has visible marks. It has deep scratches in more than one place.The case has light scratches in more than one place.As a result we have amended our Valuation to ?70.00 that reflects the cost to carry out the work on your old device so it can be given another life.I can accept that the battery is old and has been charged a lot but it has had a screen protector on and was carried around in a battery charging case.When I rejected this offer I was then offered a revised offer of ?90!What an utter shark of a company. I'm hoping now that they send the phone back so I can get a decent offer for it. I wish I'd read reviewed before selecting to send my phone to them.

1
Date of experience: Jun 11, 2025

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