Justin Givens

Reviews

Review of Mene

So I try to purchase a chain

So I try to purchase a chain. The payment goes thru and im waiting on tracking info. The next day they cancel my order and send me this email. "Order #90985 was canceled and your payment has been voided. Upon review of your payment information, your order could not be processed. Please contact your bank to confirm the payment details. You may reach out to our Customer Care department" So I call my credit card company and they tell me that the paymet went thru just fine and the payment wasn't canceled by them. So im like ok weird. So I call mene customer care and ask what happen they tell me they don't know and their verification team will have to email me. Then another day later I get a email stating that I cannot complete the purchase unless I do a wire transfer from my bank. Out of all the options for pay that they offer they will only allow me to pay for the item by wire transfer? I asked why and they said we can't tell you why? They say the verification team can't verify something. Im like ok what can't they verify? They tell me we can't tell you?WOW. So you won't accept any other payment option than wire transfer and you can't tell me why? WOW. Then I call my bank and tell them what mene told me. they say why would a company need you to wire transfer over $3000 to them? My bank says sounds like a scam. My bank says if I use wire transfer I can't dispute charges if something goes wrong and I don't have the same protections if I use my debt card or credit card. I Ask Mene if I can use my debit card from one of the biggest banks in America and they say no. Only wire transfer and we can't tell you why. They tried to make it seem as if wire transfer was the only way they would surely get their money. On their website theres like 10 different payment options from bitcoin to affirm. But they won't even take a paypal, American express, or debit card from me like im sort of criminal. And why They can't tell me why? Overall a horrible experience I have never had this happen on any purchase I ever made online before. Even for purchase of computers and more expensive things than their chain.My REPLY to the Reply mene added to this. They lie they did NOT offer me other payment methods. They only offered me one payment method and that was wire transfer from my bank. Just the one method not methods

1
Date of experience: Sep 28, 2024

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